Personalized, Conventional Property Management
At Keener, we know that no two properties are exactly alike. That is why we offer personalized, multifamily management plans and strategic growth strategies based on a full analysis of budget and expenses, leasing and marketing, and property inspection of both the exterior and interior units.
Our comprehensive, strategic growth plans are based on the 5 Key Principals for a Successful Operation:
Our Services
Due Diligence
We perform Due Diligence before a purchase to avoid surprises post-closing at the request of our clients to help them make informed business decisions.
Due Diligence
The Keener Team performs Due Diligence before a purchase to avoid surprises post-closing at the request of our clients. This service encompasses performing inspections, gathering information on physical or financial issues, identifying opportunities for improvements, performing feasibility studies, auditing leases, and analyzing repair costs and capital improvements. Keener has a wealth of local expertise in the Houston market to help you make informed business decisions as well as development and construction capabilities.
Seamless Management Takeover
Our dedicated takeover team provides a seamless management transition to reduce operational disturbances and optimize long-term performance.
Seamless Management Takeover
Engaging with a new multifamily management firm can be challenging. Our dedicated takeover team will help you navigate a seamless management transition to reduce operational disturbances and optimize long-term performance.
Keener Management provides our clients with dedicated takeover specialists that work closely with our long-term performance team. You’ll receive a comprehensive transition strategic plan, complete with a master checklist of items necessary for smooth transition; a full staff analysis via our staff feedback collection process; document transfer protocols; and our recommendations on website, photos, and property marketing and promotion.
Recruiting and Retaining Employees
Our team recruits and hires the best onsite employees and retains team members by providing comprehensive benefit packages, ongoing training, and staff development.
Recruiting and Retaining Employees
The staffing on a property can make or break operations. A talented team, working together, can accomplish all the goals of the property. On the flip side, if there is a weak link or one team member that is not performing, the performance of the property will suffer.
Our HR team at Keener Management recruits and hires the best onsite employees and retains team members by providing comprehensive benefit packages, ongoing training, and staff development. We subscribe to the philosophy of promoting from within whenever possible and ensure that our properties comply with state and federal employment law.
We believe in fostering open lines of communication, autonomy, respect, and growth from within. Keener is proud to be nationally recognized for four consecutive years as one of the “Best Places to Work Multifamily®.
Risk Management
Our team proactively works to prevent, identify, and mitigate risks to safeguard and protect your asset as well as the residents at each property.
Risk Management
At Keener, we know how vital it is to protect your multifamily asset. That’s why we offer property portfolio insurance with discounted group rates through a respected, well-known carrier to help you save money. Our experienced team proactively works to prevent, identify, and mitigate risks to safeguard and protect your asset as well as the residents at each property. We help our clients adhere to a comprehensive risk management plan; establish safety policies and procedures; prevent accidents; provide safety training; comply with regulations; and report incidents and manage their claims.
Manage Eviction Process
We take an active, strategic approach to the eviction process with specific timelines, attainable goals, and strictly enforced policies to reduce bad debt and delinquency rates.
Manage Eviction Process
With current economic conditions, residents are struggling and are often allowed to stay too long without paying rent to the detriment of the property and bottom line. At Keener, we take an active, strategic approach to the eviction process with specific timelines, attainable goals, and strictly enforced guidelines and policies to reduce bad debt and delinquency rates.
Increase Occupancy and Lease Renewal Rates
We strategically increase occupancy rates based on owner objectives, supply and demand dynamics, marketing initiatives, and competitor analysis and are committed to resident retention.
Increase Occupancy and Lease Renewal Rates
At Keener, we know that increasing occupancy rates and renewal rates is top of mind for any asset owner. Through our innovating marketing programs and resident satisfaction/retention tools, we are committed to strategically increasing multifamily occupancy rates based on your ownership objectives, supply and demand dynamics, marketing initiatives, and competitor analysis.
Our clients receive:
- Weekly reporting on rental traffic, occupancy rates, and effectiveness of various marketing channels
- Website recommendations to optimize online traffic and improve search engine visibility
- Collaborative marketing recommendations to leverage referral programs
- Customized demographic marketing
Equally as important as attracting new residents, is retaining existing residents by increasing lease renewal rates. At Keener, lease renewal marketing strategies are a top priority. We work to boost resident satisfaction through positive tenant interactions, online reputation management, and surveys distributed at key points throughout the lease term and after every work order.
Lease Ups for New Construction
Our team has years of experience with lease ups for new construction projects and can manage the entire process from pre-leasing to stabilization.
Lease Ups for New Construction
Our team at Keener has years of experience with multifamily lease ups for new construction projects. We
are adept at managing the entire process from pre-leasing to stabilization. Our goal is to sign as many leases as possible while attracting the right demographic of tenants, typically over a 6-15-month period. Our comprehensive strategy includes establishing brand identity, website development, hiring the onsite
team, marketing the property, and putting the right technology in place.
Always cognizant of budget, Keener manages lease up costs by establishing operational processes,
tracking spending against forecasts and budgets, and planning for strategic growth over time.
Project Management for Construction/Renovations
We conduct regular property inspections and provide recommendations for ongoing capital improvements and maintenance to ensure long-term value and maintain physical appearance of each property we manage.
Project Management for Construction/Renovations
At Keener, we know how vital preserving the asset and improving property conditions is to our clients.
That’s why we conduct regular property inspections and provide recommendations for improvements to ensure long-term value and maintain physical appearance of each property we manage.
Keener has our own affiliated construction company, Catalyst Construction, that specializes in ongoing capital improvements and maintenance as well as significant rehabilitation and property upgrades. We will work closely with Catalyst Construction or the company of your choice from concept to completion.
Our expert team will prepare all improvement budgets, procure all materials and machinery, managing
the bidding process, oversee all subcontractors, supervise maintenance staff onsite, and provide a stress-free experience.
Cutting-Edge Technology Platforms
We offer a comprehensive suite of multifamily management technology platforms to streamline operations and improve the tenant experience.
Cutting-Edge Technology Platforms
With our suite of readily available property management, construction and insurance management, and market data and asset management technology platforms (typical of much larger companies), our clients can stay on top of everything happening at their properties and keep their investors informed with ease.
Best-In-Class Compliance Solutions
We provide our clients with cutting-edge, comprehensive accounting software, and assist with debt compliance, cash management, budgeting, forecasting, and owner reporting.
Best-In-Class Compliance Solutions
Keener Management provides our clients with cutting-edge, comprehensive accounting software with invoice processing, owner reporting, and both local, state, and federal tax compliance capabilities. Our in-house, finance team assists with debt compliance, cash management, budgeting, forecasting, and owner
reporting.
Property Performance Reporting and Data Analytics
We provide regular asset and investment management reporting and comprehensive business intelligence data analytics to our clients.
Property Performance Reporting and Data Analytics
At Keener we subscribe to the philosophy of “What gets measured gets managed.” That is why we provide regular asset and investment management reporting and comprehensive business intelligence data analytics to our clients.
Our asset and investment management reporting capabilities are specifically geared toward asset managers, and the data is fed directly from our accounting software, so that managers can track property performance in a matter of seconds at their fingertips.
Our business intelligence automatically produces an array of reports generated pulled from the accounting software overnight that help track trends in leasing, occupancy, income, and expenses. Both property and asset managers can be assigned a specific level of access to these reports.